Computer Purchases

Q: I’m looking for a new computer. What kind should I buy?
A: Computer purchases are dependent on needs and familiarity with a particular operating system. We’re happy to make a recommendation based on your preferences and intended use of the computer. For laptops we strongly encourage the purchase of an extended warranty.

Depending on the manufacturer, special discounts may be available. Washington University currently has a partnership with Dell. Any system purchase (other than an Apple) through the WashU Marketplace site should be for a Dell.

Q: What operating systems does the RCG offer support for?
A: For laboratory systems the RCG currently offers support for Windows XP and newer, Mac OS X 10.4 and newer, and some Linux and BSD distributions (specifically CentOS 5+, Ubuntu 10+, and FreeBSD 9+). Older operating system versions will be addressed on a case by case basis.

Please note that due to lack of availability of drivers for older operating systems we may not be able to fix certain issues. As much as is reasonably possible, we recommend keeping the operating system of your computer up to date within one major release.

Q: How do I obtain a Dell E-quote?
A: Send in a support request with the specific configuration information you’d like the system to have. We’ll get an E-quote from Dell. If the system is to be maintained or administered by the RCG, we’ll place the order for you as well. Otherwise, we’ll send the E-quote to you once we receive it.

Q: How do I purchase a computer from Apple?
A: Washington University has an online store with educational pricing for Apple purchases. The store can be accessed from the main Apple Store website.

For larger purchases you should contact us to get additional discounts over standard educational pricing.

Q: I need X peripheral for my computer. Who should I contact to order it?
A: Items such as keyboards, mice and standard cables are considered office supplies and are ordered directly by you. CDWG, Newegg, Amazon, and Micro Center are good places to get peripherals at discounted prices.

For items such as hard drives, motherboards, expansion cards, or if you just don’t know what to do, contact us and we’ll be happy to offer guidance.


(Updated: June 1st, 2017)